As the global leader in premium lifting and rigging equipment rentals, LGH supports industries worldwide that lift or move heavy loads. From construction and manufacturing to energy and infrastructure, we provide the reliable equipment and expertise you need to complete your projects safely and efficiently.
This FAQ section answers our most common questions about our rental services, equipment capabilities, safety standards, and how we can support your specific operational needs.
You can contact the friendly team of LGH experts in a number of ways.
• To speak with our Rental Desk, call us at 800-878-7305.
• To email the Rental Desk, send an email to Rentals@RentLGH.com
• To complete the LGH contact form, Click Here.
To view the LGH Terms and Conditions, Click Here
No, LGH does not provide on-site setup or installation services for rented equipment. Our team supplies certified, ready-to-use lifting and rigging gear, along with expert guidance to help you choose the right equipment for your job. Once delivered, all setup, installation, and operation must be handled by qualified personnel at your site in accordance with ASME and manufacturer guidelines.
Yes, LGH can sell new equipment, but we do not sell items from our rental fleet. For most products, we act as a non-stocking distributor, meaning the equipment ships directly from the manufacturer and we provide pricing and lead time. We also stock and sell BETA MAX hoists as the premier distributor in North America.
The minimum rental duration is one week. After the first week, equipment can typically be kept on rent for as long as you need and will be billed at the standard weekly rate. After 7 days, the cost is prorated for a single day thereafter.
Quoted prices are effective for 30 days from the quote date.
The quoted amount will be based on the duration that you provide at the time of requesting your quote.
In some cases, it may be necessary for LGH to substitute an item quoted for a comparable item. Please notify us if substitutions are not permitted.
A valid exam/test certificate will be emailed automatically to the email address on file for the order at the time that your order is filled by our rental center.
You can place an order by browsing our equipment online, adding the items you need to your basket, and submitting your details at checkout. Once we receive your request, an LGH representative will review it, confirm availability, and finalize your rental with you. If you need help choosing the right rigging or lifting gear, you can also contact us directly for expert support.
Orders that require this request will need to go through our rental desk.
To return equipment, contact our Rental Desk at Rentals@RentLGH.com to confirm your off-rent date. We’ll then issue a collection note with all pickup details. Please repackage the equipment following our return guidelines and the checklist provided at off-rent to ensure everything is ready for transport.
If any items are missing or damaged, our team will notify you within five days of the equipment being returned, and additional charges may apply.
You will be able to make a change or cancel an order up to 1 working day before dispatch by calling our rental desk on 800-878-7305.
If an order has been cancelled with less than 1 working day’s notice, you may incur additional cancellation costs.
Our delivery costs are based on the weight and dimension of the equipment ordered and the distance from our depot to your delivery address.
Any lost equipment will be charged at the full replacement cost, and in addition, all rental fees accrued to date must be paid in full.
You can open an LGH account by completing our New Account Form. Once submitted, our Accounts Team will review your information and contact you within one working day to confirm your details, set up your account, and discuss your credit limit.
Email AR@rentlgh.com and our team will send you a link to set up your portal access.
Rental orders are paid through your LGH credit account. If you already have an account, you can contact our Rental Desk for your login details or to place an order. New customers will need to complete our New Account Form before renting equipment.
Our prices are based on our online list price for a minimum hire duration of 1 week. Any discounts on your account will be automatically applied to the price shown.
All our rental prices shown on the website are exclusive of VAT. The total amount including VAT is visible at checkout.
Yes, all relevant notifications and confirmations will be sent from our rental desk. Please check your email inbox once an order has been placed for updates.
LGH has a 7-day minimum rental period. Even if equipment is returned early, the minimum charge still applies.
If the equipment was kept longer than the quoted rental period (weekly or monthly), the invoice will reflect the additional time.
Rental charges continue until the equipment is returned. Please review the invoice dates to see the billing period covered.
If the order was marked as a Customer Pick-Up, the ship-to address will show the LGH warehouse where the equipment was collected.
A transfer fee is applied when equipment is not available at your local warehouse and must be brought in from another LGH location.
Yes. A 3% processing fee applies to all U.S. credit card transactions.
To speak to our Accounts Team, email rentals@rentlgh.com or call 800-878-7305
Please email all remittances to AR@rentlgh.com.
Please email tax-exempt documentation to Tax@rentlgh.com.
If your account is on hold, your order status will display as ‘In Review’ on your customer account. Please contact our Accounts Team at accounts@rentlgh.com or call 800-878-7305 to arrange payment.
